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Privacy Policy

Privacy Policy

This Personal Data Privacy Policy (hereinafter - Privacy Policy) applies to all information that the site "PRAGA.MD", located on the domain name www.praga.md, can get about the User during the use of the site.

1. DEFINITION OF TERMS

1.1. The following terms are used in this Privacy Policy:

1.1.1. "Administration of the Site (hereinafter - Site Administration)" – authorized employees for site management, acting on behalf of SARVALTEH AUTO SRL, who organize and (or) carry out the processing of personal data, and also determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.

1.1.2. "Personal data" – any information relating to, directly or indirectly, a specific or identifiable natural person (personal data subject).

1.1.3. "Personal data processing " – any action (operation) or a set of actions (operations) performed towards personal data by the use of automation tools or without the use of such tools, including the collection, record, systematization, accumulation, storage, refinement (update, change), retrieval , use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. "Personal data confidentiality" – is compulsory for Operator or other person accessing in order to comply with the requirement to prevent the personal data spread without the consent of the personal data subject or the availability of other legal grounds.

1.1.5. “Site User (hereinafter – User)” – a person having access to www.praga.md via the Internet and using www.praga.md.

1.1.6. “Cookies” – a small piece of data sent by a web-server and stored on the user's computer, which the web-client or web-browser each time sends to the web-server in an HTTP-request when trying to open the page of the corresponding site.

1.1.7. “IP address” – is a unique network address of a node in a computer network formed according to the IP protocol.

2. GENERAL PROVISIONS

2.1. The use of the site by the User constitutes acceptance of this Privacy Policy and the terms of processing User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site.

2.3. This Privacy Policy applies only to the website www.praga.md of SARVALTEH AUTO SRL. The site of the company does not control and is not responsible for third-parties’ sites, which the User can acces by clicking on the links available on the site.

2.4. The Site Administration does not verify the accuracy of personal data provided by the User of the Online-store site.

3. SUBJECT OF PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Site Administration for non-disclosure and ensuring the privacy protection of personal data, which the User provides at the request of the Site Administration when registering on the site or when placing an order for the purchase of Goods.

3.2. The personal data allowed for processing under this Privacy Policy are provided by the User by completing the registration form in the ticket sales section of the Site and include the following information:

3.2.1. surname, name, patronymic of the User;

3.2.2. the phone number of the User;

3.2.3. the email address (e-mail);

3.2.4. the passport data and date of birth;

3.3. The Site protects the data that is automatically transmitted in the process of paying for the ticket: IP address;

3.3.1. Disabling cookies may make it impossible to access parts of the site that require authorization.

3.3.2. The Online-store collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.4. Any other personal information not specified above (purchase history, the used browsers and operating systems, etc.) is subject to reliable storage and nondisclosure, except cases as provided for in clauses. 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF COLLECTING PERSONAL DATA OF THE USER

4.1. The User’s personal data may be used by the Site Administration for:

4.1.1. Identification of the User registered on the website for placing an order and (or) conclude a Sale-purchase Agreement for the of goods remotely with SARVALTEH AUTO SRL.

4.1.2. Providing the User with access to personalized resources of the Site.

4.1.3. Establishing feedback with the User, including sending notifications, inquiries regarding the use of the Site, rendering services, processing requests and applications from the User.

4.1.4. Determine the location of the User to ensure security, prevent fraud.

4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.6. Creation of an account to make purchases, if the User has agreed to create an account.

4.1.8. Processing and receipt of payments, confirmation of tax or tax benefits, disputing the payment, determination of the right to receive a credit line by the User.

4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the Site.

4.1.10. Providing the User with his consent, product updates, special offers, pricing information, newsletters and other information on behalf of the site.

4.1.11. Implementation of promotional activities with the consent of the User.

5. METHODS AND TERMS OF PROCESSING PERSONAL INFORMATION

5.1. The processing of personal data of the User is carried out without time limit, in any legal way, including in the information systems of personal data using automation tools or without using such tools.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, such as courier services, postal organizations, telecommunications carrier, in order to fulfill the order of the User, placed on the Site.

5.3. The personal data of the User may be transferred to the authorized state authorities body of the Republic of Moldova only on the grounds and in the manner established by the legislation of the Republic of Moldova.

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The Site Administration undertakes the necessary organizational and technical measures to protect the personal information of the User from unlawful or accidental access, destruction, change, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Site Administration together with the User undertakes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the personal data of the User.

6. OBLIGATIONS OF THE PARTIES

6.1. The User is obliged to:

6.1.1. Provide information about personal data required for the Site usage.

6.1.2. Update, supplement the provided information concerning personal data in the event of a change of this information.

6.2. The Site Administration is obliged to:

6.2.1. Use the obtained information only for the purposes specified in p. 4 of this Privacy Policy.

6.2.2. To ensure the storage of confidential information in secret, not to disclose it without the prior written permission of the User, and not to sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, except p. 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure commonly used to protect this type of information in existing business practice.

6.2.4. Perform blocking of personal data relating to the relevant User from the moment of the request or enquiry of the User or his legal representative or authorized body for protection of the rights of personal data subjects for the period of verification, in case of detection of unreliable personal data or illegal actions.

7. RESPONSIBILITY OF THE PARTIES

7.1. The Site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Republic of Moldova, except cases as provided for in p. 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. Was received from a third party before it was received by the Site administration.

7.2.3. Was disclosed with the consent of the User.

8. DISPUTE RESOLUTION

8.1. Before going to court with a claim for disputes arising from the relationship between the Site User and Site administration, it is mandatory to submit a claim (a written proposal for a voluntary settlement of the dispute).

8.2. The recipient of the claim, within 30 calendar days from the date of the claim receipt, notifies the claimant in writing of the results of the claim consideration by sending a letter via State Enterprise "Posta Moldovei". The lack of response to the claim by the recipient is a confirmation of the refusal to satisfy it.

8.3. If the agreement is not reached, the dispute will be submitted for consideration to the competent judicial body of the Republic of Moldova in accordance with the current civil procedural legislation of the Republic of Moldova.

8.4. The current legislation of the Republic of Moldova applies to this Privacy Policy and the relationship between the User and the Site administration.

9. ADDITIONAL TERMS

9.1. The Site Administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. A new Privacy Policy takes effect from the moment it is posted on the Site, unless otherwise is provided by the new edition of the Privacy Policy.

9.3. Any suggestion or question about this Privacy Policy should be reported and indicate the section of the site Online-store.

9.4. The current Privacy Policy is available at www.praga.md/page/confidentiality.